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Return Policy

  1. Merchandise ordered through the online shop cannot be exchanged, except the following situations, PLUS HOME accepts for exchange within 7 days of receipt (based on the delivery record)

    • Any products that is damaged in the delivery process;
    • Any products that is not your purchased item or missing;

    We will issue a product exchange for any full priced unopened merchandise that is returned within 7 days of delivery date.

    • All products to be exchanged must be accompanied by original Receipt and an exchanged reference number.
    • No exchange if any products that are gifts, or has been opened or used, is not in its original conditions, or its missing parts.
    • Each item can only be exchanged once.
    • No refund.
    • To return any items, please contact Customer Service by email cs@plushome.com.hk.
    • Please allow 1 to 3 weeks from the day you return your package for your request to be processed.  You will be contacted once your return is completed.
    • When the delivery agent returns an undeliverable package to PLUS HOME, PLUS HOME issue a refund by reducing the original shipping fee and handling fee of payment.
    • PLUS HOME can re-ship orders that are returned as undeliverable or unclaimed. However, customers will be charged for resend shipping fee based on the original shipping method used for your purchase.
    • PLUS HOME is not responsible for damage after delivery.
    • All claims for shortages must be reported to customer service on the day of delivery.
    • PLUS HOME reserves the right of final decision in case of any dispute.